Frequently Asked Questions

For everyday items such as cream puffs, please order at least 3 days ahead. For large orders, events and gift boxes, 7 days or more is better. Seasonal items have order deadlines that we announce each season.

We bake in small batches, and we fill cream puffs close to pickup time so the shells stay crisp. Pre-ordering lets us buy fresh ingredients for your order and avoid waste.

Yes. You can mix flavours in one box, choose box sizes and request gift packaging. Tell us what you have in mind and we will let you know what is possible.

Pickup is at our home kitchen in Taman Seri Ceraya, Butterworth, Penang. We confirm the pickup time once your order is confirmed.

Delivery can be arranged by courier on request. The delivery fee depends on distance and is paid by the customer. For cream puffs we recommend self-pickup or a short-distance delivery so the filling stays cool.

After we confirm your order, we send bank transfer or e-wallet details. Your slot is reserved once payment is received.

Please message us as early as possible. Because we buy and prepare ingredients for your order, changes made close to the pickup date may not be possible.

Filled cream puffs are best eaten on the day of pickup, and within 24 hours for the best texture. Keep them refrigerated and do not freeze them. See our storage and serving tips.

We bake Chinese New Year cookies, mooncakes and Christmas bakes. Each season is pre-order only, with limited quantities.

Yes. Our kitchen handles eggs, milk, wheat, nuts and sesame, so we cannot guarantee that any product is free of these. Please tell us about any allergies when you order.